FAQ’s
How do I work out the best type of lift to purchase?
A: We are always happy to speak with you about your needs and find the best lift or equipment solution for you. Contact us to arrange a free consultation. We can access all brands and types of hydraulic lifts, heavy duty truck lifts and wireless lifts, even if they don’t appear on our website.
How do I buy a lift?
A: If you already know the lift you want, you can buy online from us or place an order over the telephone. If not, please contact us and we can help you select the best automotive lift for your needs.
How do I pay for the lift or equipment?
A: If you are buying a light duty lift or garage related equipment, we accept all major credit cards. We do not accept PayPal, Check-By-Phone or COD. If you are buying a heavy duty lift, we advise paying by certified check or finance agreement.
Do you offer a Lease-to-Own program?
A: Yes. We also work with Marlin Leasing 888-479-9111 Option 1 Ext 4224. Contact us directly for more information.
Where are you located?
A: Our headquarters are at 55-57 East Bigelow Street, Newark, NJ 07114. We also have warehouses located across the USA that means quicker delivery times.
If I place an order over the phone or Internet from another state, do I have to pay sales tax?
A: It is a legal requirement that sales tax be applied to any sale inside New Jersey and New York.
How is the hydraulic, heavy duty truck or wireless lift delivered?
A: Hoffman Services transports hydraulic lifts and other large equipment by common carrier. The lift is loaded onto a freight truck at our warehouse and delivered to a transfer station. You can pick your lift up at the closest terminal or have the automotive lift delivered to you. Please note: the customer is responsible for unloading the lift from the delivery truck. The freight truck is the size of a full-length tractor-trailer (48′-53′) and has difficulties accessing residential areas. Please keep this in mind when organizing delivery location.
What if the lift is damaged?
A: Every effort is made to ensure the lift leaves our facility securely packaged and in perfect condition. If there is damage, please sign ‘DAMAGED’ on the freight bill and include details of the damage. If possible, take a photograph of the damage. Before opening the packaging of your lift, please read instruction and warning stickers. If there is a problem, contact us immediately. Hoffman Services is not a shipping company and cannot be held responsible for damaged caused after the hydraulic lift leaves our facility.
If I can’t unload the lift at my home or business, how can I have it delivered?
A: If you are not able to unload the hydraulic lift at your home or business, it can be shipped to a freight terminal – we can help you find the nearest one to you. We can also advise the freight carriers that are experienced in transporting our longer lifts. When your hydraulic arrives at the freight terminal, you will be contacted to organize a time to pick up your hydraulic lift – generally 48 hours after notification. Please ask the terminal operator about their hours and loading procedures. In most instances, the freight terminal will load the hydraulic lift onto your trailer or truck. Open trailers are easier to load and unload. You will need to provide identification before the hydraulic lift is loaded.
Can I arrange for the freight truck to meet me in a parking lot?
A: No. Hoffman Services must make the freight bill of lading to a permanent delivery address.
Can I schedule the time I’d like my lift to be delivered?
A: You will be contacted either by Hoffman Services or the trucking company 24 hours before delivery to schedule the delivery time. This ‘call ahead’ feature is offered free-of-charge by many, but not all, freight companies. When the lift arrives at the freight company’s nearest terminal to you, the freight dispatcher will call to set up a delivery time. Please ensure they have all your contact telephone numbers so you can receive your lift as soon as possible. If your lift is being delivered to a business that has regular hours and unloading facilities, the ‘call ahead’ feature is not necessary. If the product is being shipped to a private residence or business that has irregular hours, a ‘call ahead’ feature will be needed. The ‘call ahead’ feature will add one to three days to regular delivery time. We cannot organize for the truck driver to call you half-an-hour before arrival as many drivers do not have cell phones. Arrangements can only be made with the freight dispatcher. Please discuss any special needs or delivery instructions with them. Hoffman Services, Inc. does not own the delivery trucks or employ drivers for delivery and is not liable for incorrect information delivered by the customer to the shipping company.
What freight method is used to ship my lift?
A: Hoffman Services uses FOB Origin, Freight Prepaid & Add freight methods. Hoffman Services pays the commercial carrier for the freight with money collected from the customer. The lift becomes the property of the customer as soon as it leaves our warehouse.
Can I arrange my own freight pick-up?
A: Because we have been in business for so long, we have established the best shipping rates in the industry and pass these savings to our customers.
I don’t have a forklift. How do I unload it from the truck?
A: Many of our freight carriers have power tailgates on their delivery trucks, although there could be an additional cost. The power tailgate is normally rated at 1000 LB capacity which isn’t enough to unload many of our lifts. If used properly and safely, the power tailgate can be used to unload some of our lifts without the use of a forklift. Remember, it is always the customer’s responsibility to unload the truck. If the power tailgate brings the lift to the ground, it is the customer’s responsibility to unload the lift from the power tailgate. Be prepared before the truck arrives.
Who should I contact, and how, if I have a problem with my order?
A: Please email your question and we will be in touch as soon as possible.
I would like to purchase a lift or shop equipment but can’t see it on your website.
A: We have an extensive inventory and can access just about anything. If you can’t find what you’re looking for, email us and we will assist you.
I’d like to return my lift. What are your terms and conditions?
A: All sales are final. Once you purchase a lift or shop equipment, you cannot return it unless it is damaged. We cannot be held responsible for a lift or shop equipment that’s been incorrectly purchased. Please carefully measure before buying.
What is the warranty?
A: The warranty varies according to the lift or part but it is usually for one year.
